Privacy Policy

Last updated: 11 September 2026

This Privacy Policy explains how ANSSA (“we”, “us”) collects, uses and protects personal information when you visit this website, contact the atelier, book a consultation or commission a garment. ANSSA is a couture atelier based in The Hague, the Netherlands, and processes personal data in line with the General Data Protection Regulation (GDPR).

Who we are

ANSSA is responsible for the personal information described in this policy. You can reach us at:

Email: info@anssa.nl
Phone and WhatsApp: +31 6 13152341
Location: The Hague, the Netherlands

The information we collect

We only ask for the information we need to respond to you and to create your garment.

Contact details: your name, email address and phone or WhatsApp number, when you send a message, request a consultation or commission a piece.
Consultation details: the consultation you would like, your preferred appointment date and time, your wedding or event date, your estimated budget range and any notes you share with us.
Inspiration images: the references, sketches or fabric swatches you choose to upload with a consultation request or send to us.
Commission details: your measurements, fitting notes, design decisions and fabric choices, which are needed to make a garment for you.
Payment and delivery details: records of the payments you make, and the address and courier details needed when a finished garment is shipped.
Your messages: what you send us by email, WhatsApp, Instagram or through the forms on this website.
Technical information: the basic information your browser sends when you visit this website, and the cookies it needs to work properly.

How we use your information

To reply to your messages and consultation requests. We reply to every request personally, usually within two working days.
To arrange, confirm and reschedule consultations, fittings and collection appointments.
To prepare your tailored proposal covering design direction, investment and delivery window.
To make, fit, finish and deliver your garment.
To process consultation fees, deposits and balances, and to keep the financial records the law requires.
To inform existing clients about promotions and events by email. You can ask us to stop at any time.
To keep this website secure and working properly.

Our legal grounds

Under the GDPR we process personal data on the following grounds:

Your consent, for example when you tick the consent box on our forms or share inspiration images with us. You may withdraw your consent at any time.
An agreement with you, when we prepare a proposal or make a garment for you.
A legal obligation, such as keeping accounting and tax records.
Our legitimate interests, such as keeping this website secure and answering enquiries properly.

Sharing your information

ANSSA does not sell your personal information. We only share it where this is needed to provide our services, for example with:

the companies that host this website and deliver its emails;
payment providers, such as your bank or PayPal, when you pay by bank transfer, PayPal or another bank-supported money transfer;
couriers such as DHL Express, or another courier you request, when a garment is shipped;
professional advisers, such as an accountant, where this is required;
public authorities, where the law requires us to.

Where a garment is shipped outside the European Economic Area, the delivery details the courier needs travel with it, and we take care that your information remains appropriately protected.

Inspiration images

Images you upload or send to us are used to understand your vision and to prepare your consultation, proposal and design.

Cookies and embedded content

This website uses cookies and similar technologies that it needs to work properly, for example to keep its forms secure. Some pages also show content from other services, such as our Instagram feed and the Google Maps map on the contact page. These services may collect information about your visit under their own privacy policies, in the same way as when you visit their websites directly.

How long we keep your information

We keep personal information only for as long as it is needed for the purposes described in this policy. Records we are required to keep for accounting and tax purposes are kept for the period set by Dutch law.

How we protect your information

We take appropriate technical and organisational measures to protect your personal information against loss, misuse and unauthorised access, and only the people who need it to respond to you or to create your garment can see it.

Your rights

Under the GDPR you have the right to:

see the personal information we hold about you;
ask us to correct or complete it;
ask us to delete it;
ask us to limit how we use it, or object to its use;
receive it in a structured, commonly used format;
withdraw your consent at any time, without affecting what was done with your consent before.

To use any of these rights, email info@anssa.nl. We respond within one month. If you are not satisfied with how we handle your information, you may lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Children

Children are welcome at consultations by prior arrangement. We do not knowingly collect personal information directly from children through this website.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version is always published on this page, with the date it was last updated. Please also read our Terms of Service.

Contact

If you have a question about this policy or about your personal information, email info@anssa.nl, call or WhatsApp +31 6 13152341, or send a message through the contact page.