Terms of Service

Last updated: 11 September 2026

These Terms of Service apply to your use of this website and to the consultations and commissions provided by ANSSA (“we”, “us”), a couture atelier based in The Hague, the Netherlands. By using this website, booking a consultation or commissioning a garment, you agree to these terms. Please read them together with our FAQs and our Privacy Policy.

1. Our services

ANSSA creates bespoke bridal couture, traditional couture, occasion wear and The Modest Bridal Edit. Each piece is made for one client, for one occasion. ANSSA also offers a bridal dressing service.

ANSSA does not offer general alteration services. Adjustments that form part of an ANSSA bespoke order are handled through the scheduled fitting process.

2. Consultations

Consultations are by appointment only, in our studio in the Netherlands or by video for international clients.
Consultations are charged at €50 per hour.
The consultation fee is non-refundable, but it is deducted from your final order amount if you proceed with a commission.
Appointments may be rescheduled with at least 24 hours notice. If a consultation is missed without prior notice, the €50 fee is not refunded and a new consultation requires a new €50 booking fee.
A maximum of two accompanying guests is recommended, and we ask that you let us know in advance if you wish to bring guests. Children are welcome by prior arrangement.
Our business hours are Monday to Thursday, 10:00 AM to 5:00 PM; Friday, 9:00 AM to 4:00 PM; and Saturday, 10:00 AM to 5:00 PM. We are closed on Sundays.

3. Proposals and pricing

After your consultation you receive a tailored proposal covering design direction, investment and delivery window. There is no obligation to proceed.

Our bespoke pieces are individually designed and made to order.

Bridal Gowns: From €2,500
Traditional Bridal Looks: From €1,200
Beaded Traditional Looks: From €1,800
Heavily Beaded/Couture Looks: €2,500
Reception Dresses: From €1,500

The Modest Bridal Edit

Wedding Dress: From €2,500
Shaash/Traditional: From €1,200
Bridal Dirac: From €1,800

Final pricing depends on the chosen design, fabrics, level of craftsmanship, embellishments and detailing required, and is confirmed after consultation and design review.

All prices are quoted in euros (EUR). International clients may pay in their local currency, and ANSSA receives payment in euros.

4. Booking, deposit and payment

A booking is confirmed once an 80% deposit has been received.
The remaining 20% is payable on completion, before collection or shipment.
Your consultation fee is deducted from the final order amount.
We accept bank transfer, cash, PayPal and other bank-supported money transfers.
Production cannot begin until the required deposit has been received. Completed garments are not delivered or shipped until the remaining balance has been paid in full.

5. Production and timelines

Active production takes approximately 8 to 16 weeks depending on the garment, with additional time required for consultation, sourcing, fittings and detailed handwork. Your delivery date is agreed with you individually, based on the order date, the production schedule and the complexity of the garment. We recommend booking four to six months in advance, especially for bridal couture.

If unexpected circumstances beyond ANSSA’s control affect the agreed timeline, you will be informed promptly and kept updated. Late responses, missed fittings, delayed measurements or late payments may also affect the agreed delivery date. ANSSA does not generally accept rush orders. Time-sensitive orders may be considered, subject to production availability.

6. Fittings, measurements and design changes

Fittings are scheduled as needed, depending on the garment and the client’s requirements.
Traditional wear — up to three fittings:
Sample fitting, base fitting, and final fitting & collection.
Bridal couture — up to four fittings:
Sample fitting, base fitting, design refinement & detailing, and final fitting & collection.
Occasion wear — up to three fittings:
Sample fitting, base fitting, and final fitting & collection.
Two-Fitting Option
For clients travelling from abroad or unable to make multiple trips, a two-fitting option is available: sample fitting, followed by the final fitting and collection.
Unable to attend fittings in person?
Virtual fittings can be arranged where necessary. This can be discussed and agreed upon during the online consultation.
Design changes are welcome until the first fitting. Changes requested because of a change in personal preference after production has begun are not included in the original quotation and may incur additional charges.
If your measurements change during production, tell us as soon as possible. Reasonable adjustments will be made wherever this is technically possible, but significant changes to the body may affect the original construction, the timeline or the scope of work.
You may supply your own materials, especially genuine traditional fabrics. ANSSA can also source and provide fabrics on your behalf.

7. Cancellations

You may cancel before production begins and receive a full refund.
Once production has started, payments made become non-refundable, because work, materials, sourcing and other costs have already been incurred.
Should ANSSA cancel an order, every payment you have made, including fabric costs paid to ANSSA, is refunded in full.
Consultation fees are non-refundable, as set out in section 2.

8. Collection, delivery and ownership

Finished garments can be collected from the ANSSA atelier, or shipped worldwide using DHL Express or another courier you request.
Shipping charges, customs duties, import taxes and other destination-related costs are the responsibility of the client, unless expressly agreed otherwise.
Garments should be collected at the agreed date and time. If that is not possible, please notify ANSSA in advance.
Ownership of a garment transfers to the client only after full payment has been received.

9. Quality and resolving concerns

Every garment is carefully inspected before delivery. If a genuine workmanship issue is identified, ANSSA takes responsibility and resolves it.

ANSSA is committed to resolving concerns respectfully and professionally. Both ANSSA and the client are expected to communicate honestly and respectfully to reach a fair solution before any further action is considered.

10. Bridal dressing service

ANSSA offers a bridal dressing service for ANSSA brides and for brides wearing gowns from other designers. The fee is €200, excluding transportation and accommodation where applicable. The service includes dressing the bride, ensuring the gown fits perfectly, carrying out minor on-site alterations if needed, steaming or ironing the gown where required, and assisting during outfit changes.

11. Use of this website

The text, photographs, designs, name and logo on this website belong to ANSSA, and all rights are reserved. They may not be copied or reused without our written permission. Prices, availability and timelines shown on this website are always confirmed individually after consultation.

12. Your personal information

We handle the personal information you share with us as described in our Privacy Policy.

13. Governing law

These terms are governed by the laws of the Netherlands. Nothing in them limits the rights you have under consumer law.

14. Changes to these terms

We may update these terms from time to time. The latest version is always published on this page, with the date it was last updated.

15. Contact

If you have a question about these terms, email info@anssa.nl, call or WhatsApp +31 6 13152341, or send a message through the contact page.